Booking

Information

& Cancellation Policies

Important Booking Information

R&R has updated our intake form process to go paperless. After booking your next massage appointment, you'll receive an email requesting completion of a health intake form.. It's crucial to fill out these forms before your appointment. Once completed, the form automatically updates your MassageBook profile, allowing your Massage Therapist to review it prior to your arrival.

Furthermore, if you're scheduling an appointment for someone else, please ensure they have their own MassageBook Appointments profile under their name. Booking under the wrong name causes confusion and safety concerns for our therapists. Any appointments under incorrect names may be cancelled, requiring the intended recipient to create their own MassageBook profile to rebook.

Consistency between the scheduled name and the attendee is essential. 

Our services operate strictly by appointment. Only individuals with scheduled appointments are granted entry. The privacy door will be locked until your therapist greets you for your appointment. Kindly refrain from knocking or calling the office if you arrive earlier.

Thank you for your cooperation.

In our desire to be effective and fair to all clients and therapists,

the following cancellation/ no show policies are imposed:

​IMPORTANT NOTE: The name on the appointment scheduler must match the name of the person receiving the massage services. 

​A credit card is required to schedule and hold your appointment spot.

  • A 24 hour notice is required when cancelling or rescheduling an appointment.  For any reason, If you are unable to give us 24 hours notice, you will be charged 50 percent of your scheduled appointment rate. ​

  • Anyone who either forgets or no shows will be charged in full for their missed appointment. Same day cancellations within two hours are subject to a 100% charge.

  • If you will be using a gift card and do not show up for your appointment, your credit card on file will be charged accordingly per the cancellation/no-show policy. A credit card is required to hold your appointment slot for those redeeming a gift card.  No refunds will be given on services or gift certificates. 

  • If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. If you are more than 20 minutes late, you will be marked as a no-show and you will be charged for your full appointment time that you reserved. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

  • We look forward to serving you!